Terms and Conditions
Please complete the booking form and read and agree to the terms and conditions. Booking forms can be emailed back or posted to Susan Yates,Ridley Green Farm, Wrexham Road, Ridley, Nr Tarporley, Cheshire CW6 9RZ- Customer service tel 01829 720777 or 07890870696
proof of our identity can be provided- documents need to be requested prior to booking.
BOOKINGS BETWEEN MRS YATES (HEREINAFTER CALLED THE OWNER) AND THE PERSON MAKING THE BOOKING (HEREINAFTER CALLED THE CLIENT) ARE VALID ONLY AFTER THE APPROPRIATE DEPOSIT OF £500 HAS BEEN PAID TO THE OWNER -AFTER THE OWNER HAS AGREED TO HOLD THE CHOSEN DATE FOR 2 DAYS PENDING THE DEPOSIT. THE FINAL PAYMENT IS DUE 8 WEEKS PRIOR TO ARRIVAL.
NOTE A REF MUST BE SENT WITH YOUR DEPOSIT/ REF-TO QUOTE-SURNAME/DATE OF ARRIVAL.-ALL PAYMENTS/DEPOSITS/FINAL PAYMENTS ARE NON RETURNABLE IF GUESTS HAVE TO CANCEL THEIR HOLIDAY- WE ADVISE THAT TRAVEL INSURANCE IS TAKEN TO COVER ANY CANCELLATION COSTS INVOLVED.
SHOULD YOU CANCEL THIS HOLIDAY AT ANY POINT YOUR DEPOSIT WILL BE LOST.
Please note we only accept family bookings- no Hen parties/Stag parties- bookings of single groups- out of respect to our neighbours.
All members of your party must be listed on the booking form- no extra persons can be added without agreeing a new quotation and ages being accepted .at least 4 weeks prior to departure.
Note - extra persons not on the form will not be allowed entry to our property by the management company .These conditions are agreed by the lead party member on behalf of all persons listed on the booking form,the client accepts that only persons named on this booking form are allowed to holiday in our villa- , if the booking takes place less than 8 weeks before departure, then the balance is to be paid in full upon receipt of the booking confirmation. If the balance is not paid at the agreed 8 weeks prior to departure the owner reserves the right to cancel the booking and retain any deposit that has been paid.
Clients must take out insurance to cover any cancellation with the owner as deposits and final balances will be lost if a cancellation occurs.
The owner does not accept liability for the following: -
Disruption of local services such as water, electricity, development (local or otherwise), burst pipes and drain problems (as long as urgent attention given to the problem) electrical problems as long as urgent attention to the repair is given. Please note the owner has the right to enter the premises at any time with repairmen in an emergency situation. THE CLIENT WILL ONLY BE MOVED TO OTHER ACCOMMODATION IF A REPAIR CANNOT BE CARRIED OUT WITHIN 48hrs MAIN SERVICES
No compensation will be given for the disruption
Should the client have cause to complain, the owner should be notified immediately and the agent. On your return any complaint that you wish to pursue further must be notified in writing with 14 days.
The accommodation provided is for the use and occupation of persons shown on the booking form and no sub-letting, sharing or assignment is permitted. (All the ages must match booking form or clients will be asked to leave and deposit held and remainder refunded without any notice at resort)
The pool should only be used no later than -10 p.m. As the villa is in a quiet residential area where some neighbours have early morning jobs, if any clients cause a repeated disturbance we reserve the right to ask them to leave the premises.The owner guarantees that once a deposit is paid charges for accommodation will not increase unless the variations are made to the occupants.
The owner accepts no liability or responsibility however caused should you or any member of your party suffer death ,injury, or illness throughout the duration of your stay and we require confirmation of your holiday insurance cover at booking.
It is strongly recommended that all clients take out adequate travel insurance cover which gives protection against the majority of accidents that can spoil a holiday. Please indicate on this form the travel insurance company booked with including tel number policy number and close family members contact tel number.
Retainer is £250 per booking- cheques only payable Palm Villa
Date the day of arrival
Having retainer conditions encourages the correct use of the villa’s facilities- which keeps the villa in good condition for all clients!.
On departure day please deflate any inflatables and return to the storage box provided – also return all toys to their original storage.
Please ensure that the BBQ is left clean along with the utensils
No damage other than normal wear and tear has been made to the property or its furniture- if you break something please replace it.
Dishwasher is emptied.
Children do not re-tune the TV
Please be aware that the TV system does not have all the channels you may have in the UK- sometimes we lose the satellite connection- for that reason we have left a multitude of DVDs +videos- so cannot call repairmen out on a regular basis. The instructions for the TV use are placed near the TV-please follow the instructions re t the Sky - re-tuning the TV by an engineer costs €100 - please do not allow children to play with these. . Please leave the villa in a reasonable state for the cleaners- the villa left in a poor state will incur charges at €10 per hour (normal cleaning, to be expected is not chargeable-.) deducted from retainers.
Only persons listed on the booking form are allowed to stay at our property- if extra persons are found staying we reserve the right to ask clients to vacate the property- this would mean the booking conditions have been broken and all reasonable expenses will be deducted.
Keys- please return the keys to the correct position marked in the entrance- lost keys are charged at €6 plus €10 per hour travelling to the key supplier- safe key chargeable €50- as a new locks would have to be fitted for security reasons. re some beach towels left for clients’ use, free of charge. Please wash/dry the towels on departure, there is a washing machine in the villa+ dryer, and return clean towels Guests need to be ready to leave the villa prompt at 11am on departure day and all rubbish is thrown in the communal bin on the road
All keys are returned to the correct hooks in the hall
All dirt towels except beach towels are thrown in one of the baths for collection
If you have hired bikes they should be left with/hats/bike pump/puncture kit- in the bags provided and re-hung on the hook on the wall- that any punctures are repaired by yourselves before leaving.- we charge very little to hire these bikes and they must be left in the same condition as you have found them- if something is not right –report it the day after arrival.
That the mobility scooter is left inside the gate of the villa with the key - bikes hired+ scooter should never be left unattended( this is a retainer condition..
Clients have to take all steps to return bikes or scooter if they break down- at their own expense.
We charge a fraction of the hire cost locally therefore there is not enough profit to call staff out to do simple puncture repairs- if clients want this back up and only want to hire on a daily basis you will find lots on hire companies on line.
We have been letting for 20 years plus and only twice have these conditions been broken! –the conditions keep the villa efficiently.
Please post your retainer cheque when booking- dated the day on your arrival- this is kept safely in your file and returned to you within 7 days of return home- no problems- no deductions.