Terms and Conditions
Please complete the booking form and read and agree to the terms and conditions if you want to proceed to book. Note from the 1st October 2020 the owners' new UK address is Sleepy Hollow, 29 Castle Hill, Prestbury, SK10 4AS.
Tel 07890870696 email email@example.com
The owner has a tourist license therefore needs to submit a police registration document for all guests over 16 years- this will be forwarded to you and need to be scanned and emailed to the owner as soon as possible after paying the deposit. Guests need to take these documents on holiday and store them in the Police registration box in the dining room on the day of arrival- .
Bookings between Mrs Susan Yates the owner and the client are only valid after the appropriate deposit is paid + 1.5% card charge. ALL DEPOSITS + FINAL PAYMENTS PAID ARE NON RETURNABLE - WE ADVISE THAT TRAVEL INSURANCE IS TAKEN TO COVER ANY CANCELLATION COSTS INVOLVED.
SHOULD YOU CANCEL THIS HOLIDAY AT ANY POINT YOUR MONEY WILL BE LOST.-( the only exception is if due to covid quarantine was instigated on return to the uk for the double vaccinated guests then we would offer another date subject to availability but no refund)
Please note we only accept family bookings- no Hen parties/Stag parties/family parties/weddings etc are also not allowed on our property out of respect to our neighbours.
All members of your party must be listed on the booking form- no extra persons can be added without agreeing with the owner who will supply a new quotation for extra persons if space allows -. none compliance renders broken booking conditions and guests would be asked to leave and reasonable expenses deducted- your booking is for the numbers quoted on the booking form alone- guests names listed and passport forms completed .
These conditions are agreed by the lead party member on behalf of all persons listed on the booking form, the client accepts that only persons named on this booking form are the only persons allowed to holiday in this villa.
The owner does not accept liability for the following: -
Disruption of local services such as water, electricity, development (local or otherwise), burst pipes and drain problems (as long as urgent attention given to the problem) electrical problems as long as urgent attention to the repair is given. Please note the owner has the right to enter the premises at any time with repairmen in an emergency situation. THE CLIENT WILL ONLY BE MOVED TO OTHER ACCOMMODATION IF A REPAIR CANNOT BE CARRIED OUT WITHIN 48hrs MAIN SERVICES
No compensation will be given for the disruption
Should the client have cause to complaint, the owner should be notified immediately. On your return any complaint that you wish to pursue further must be notified in writing with 14 days.
The accommodation provided is for the use and occupation of persons shown on the booking form and no sub-letting, sharing or assignment is permitted. (All the ages must match booking form or clients will be asked to leave and deposit held and remainder refunded without any notice at resort)
As the villa is in a quiet residential area where some neighbours have early morning jobs we request that after 11pm guests entertain their family indoors, The owner guarantees that once a deposit is paid charges for accommodation will not increase unless the variations are made to the occupants.
The owner accepts no liability or responsibility however caused should you or any member of your party suffer death ,injury, or illness throughout the duration of your stay and we require confirmation of your holiday insurance cover at booking.
We take a retainer prior to your holiday of £250 this can be paid by /bank transfer/ or credit card- it will be returned the day after departure into the guests chosen bank account
Retainer is £250 per booking- the retainer can be paid by /credit card/bank transfer and is returned the day after you depart
Having retainer conditions encourages the correct use of the villa’s facilities- which keeps the villa in good condition for all clients!.
On departure day please deflate any inflatables and return to the storage box provided – also return all toys to their original storage.
Please ensure that the BBQ is left clean along with the utensils
No damage other than normal wear and tear has been made to the property or its furniture- if you break something please replace it.
Dishwasher is emptied.
Children do not re-tune the TV
Extra cleaning on departure due to guests not following the retainer conditions will be charged at €12 per hour (normal cleaning, to be expected is not chargeable.)
Computer- this is a free service and the owner will only deduct from the retainer any misuse.
Keys- please return the keys to the correct position on the chart near the computer- lost keys are charged at €6 plus €12 per hour travelling to the key supplier- safe key chargeable €50- as a new locks would have to be fitted for security reasons.
There some beach towels left for clients’ use, free of charge but these are not covered for cleaning under our cleaning contract- so we request if guests want to use the villas beach towels they wash them before leaving , there is a washing machine in the villa.
It is a condition that guests are ready to leave the villa prompt at 11am on departure day
All rubbish is thrown in the communal bin on the road
All dirt towels except beach towels are thrown in one of the baths for collection
It is a condition that the bikes are returned to the shed/thats thebike pump/puncture kit- in the bags provided and re-hung on the hook on the wall- that any punctures are repaired by yourselves before leaving.
If bikes are lost the deduction from the retainer is £250 - therefore clients need to always keep them in sight when in bars etc- please don’t book these bikes if your holiday insurance does not cover you.
We have been letting for 20 years plus and only twice have these conditions been broken! –the conditions keep the villa efficiently.
We credit your bank account the day after departure with the retainer paid- no problems!- no deductions!.